Our support services are designed to guide you in running a portal, competition or hotline seamlessly.
|Service desk||2 days response time
Service desk is designed to help portal moderators administer their given portals with the help of bidx’s Customer Relations team. Service desk gives access to bidx’s customer support with a response time of 2 days. The Customer Relations team will answer technical questions about the portal and help fix any technical problems.
|$ 399||$ 3.999|
|Service desk Pro||bidx best effort, 1 workday response time
Service desk Pro is a premium service designed to guide portal moderators in administering their given portals with the help of the experienced bidx Customer Relations team. Service desk Pro gives access to bidx’s customer support with a response time of just 1 day. The Customer Relations team will answer technical questions about the portal and help fix any technical problems.
|$ 599||$ 5.999|
|Marketing||Campaign support mail and web
Our Marketing services give you all-year-round support on creating a marketing campaign around your portal in order for you to attract a larger amount of entrepreneurs. This includes support on creating mail and web advertisements and promotion on social media channels.
|minimum of $ 500|
|Monitoring||Unlimited access to bidx Eye
Our Monitoring services help portal moderators monitor the efficiency and trends of the data in a portal. Traffic, experience and usage are identified. On request, we offer customized monitoring reports created by our Data Scientist.
|Set Up Your Portal||Standard setup of a portal for a customer by bidx||$ 599||for initial one time set up by bidx|
|Full custom domain name||bidx creates custom domain name for your portal
For the Do-it-Yourself and Startup Package, you can purchase a full domain name as an add on service. bidx will administer the whole process of giving a full domain name registration. A custom SSL certificate is also included and managed.
|$ 299||per portal|
|Portal expert||One-on-one expert advise
Portal expert is a service we offer to portal moderators based on an hourly rate, on any area of expertise they might need outside the regular training and support.
|$ 75||per hour|
|Marketing||Our Marketing services give you access to support on creating a marketing campaign around your competition in order for you to attract a larger amount of participants. This also includes support on creating mail and web advertisements. In essence, bidx will carry out the online marketing campaign for the given competition for you. The monthly marketing support will grant access for up to 13 hours of one of our marketing team members time.||$||999|
|Reviewdesk||During a competition, you will be receiving business plans. Plans received during the competition will be picked up by bidx who will conduct the reviewing and rating of plans at an early stage in order to improve the quality of the plans. The monthly reviewing support will grant access for up to 13 hours of one of our team members time.||$||999|